- Seasonal, full-time position - approx. start date of April 2025, through November 2025.
- We are seeking a friendly, energetic, and highly organized Customer Service Agent to join our team at Beacon Marine, in Pointe au Baril.
As the first point of contact for boaters and visitors, you will provide exceptional customer service, assist with marina operations, and ensure a smooth and pleasant experience for all customers. This role is essential in maintaining a welcoming and professional atmosphere at our marina.
- Wage to be negotiated based on previous work experience/availability
Key Responsibilities:
- Customer Interaction; greet & assist marina guests, boaters, and visitors upon arrival.
- Ensure a positive customer experience by resolving issues or concerns promptly and professionally.
- Monitor boat arrivals & departures; assisting with docking and fueling.
- Operational support; manage phone lines, emails and walk-in inquiries. Coordinate and communicate with other marina departments to ensure smooth operations.
- Maintain and update customer files and reservations using marina management software.
- Maintenance and Safety: Ensure the marina is clean, organized, and well-maintained at all times. Assist with ensuring marina safety protocols are followed, including managing emergency situations when necessary.
Requires Skills & Qualifications:
- Previous experience in customer service, hospitality or marina operations is an asset.
- Familiarity with boating, marine technology and marina operations; ability to operate boats or assist with docking.
- Excellent customer service skills, with the ability to handle inquiries and complaints professionally.
- Strong verbal and written communication skills. Strong attention to detail and problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to work outdoors and in varying weather conditions.
- Reliable, punctual, and able to work flexible hours, including weekends and holidays