The Opportunity

Maple Leaf Marinas is the largest owner of premium Marinas in Canada with locations on Lake Simcoe, Lake Muskoka, Lake Joseph and Georgian Bay, Ontario. We are the leader in our Industry for providing opportunities for skilled employees in a fast-paced team environment servicing over 10,000 recreational boaters within our portfolio.

Gordon Bay Marine Ltd. is looking to add a marina receptionist to our team. The marina receptionist position will be 40 hours per week, seasonal, full-time and may include weekends and holidays. This person will be responsible for the following:

Position: Marina receptionist – Seasonal

POSITION SUMMARY:

Provide a high level of customer service; promote a friendly, professional reception area in an often fast-paced environment. Perform a variety of administrative functions such as: answering phones, taking payments via credit card, cash, or check, emailing with customers. All staff are required to implement and promote the Port’s Promise, Mission, Vision, and Values. Work week to be determined. Shift is up to 40 hours per week, 8AM-5PM. This job may require working weekends and holidays.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Promote a friendly and professional reception area while greeting and assisting the public. Perform primary receptionist duties such as: front desk customer service and assistance, receive payment, answering phones and routing calls, and taking messages.
• Assist, as directed, in all aspects of office administration to include, but not limited to, greeting customers, provide data entry, record keeping, filing, handling guest reservations, processing payments from guests and tenants.
• Responsible for tidiness and the replenishment of all complimentary materials in office area.
• Using a variety of equipment, including but not limited to: computer, cash drawer, credit card machine, copier, scanner, fax machine, calculator, multi- line phone system and other office equipment.
• Perform other duties, responsibilities and special projects as assigned.

WORKING CONDITIONS

Work is performed primarily indoors. Most of the work will be performed sitting at a desk or standing at a counter while operating a computer, phone, and other related office equipment. Typically, the noise level in the work environment is moderate; however, there may be exposure to loud noises on a daily basis due to industrial, or marine activity, maintenance, and repair.

PHYSICAL REQUIREMENTS

This position requires the ability to hear, speak and understand the spoken word to respond promptly to calls for assistance, to answer telephones, and to be able to communicate clearly. Must have dexterity and manual skill required to operate the keyboard of a computer terminal, assemble, and retrieve files from the file cabinets & drawers, operate a multi-line phone system, copy/fax machine and other related office equipment.

TRAINING, EDUCATION & EXPERIENCE REQUIREMENTS

Work Experience: Cash handling and intermediate computer skills required; Excel, Microsoft Office Suite. Knowledge of boating industry and familiarity with vessel types and marine terminology desired.